Information Technology

Make a proposal document cum requirement why Information technology advances and IT innovations are required for Hotel business. Make document in Minimum 800 to 1000 words in APA format. I will provide some concepts cum plans for which these innovations can be developed and executed.

There is a requirement for an IT person having Business knowledge for this concept to work. Make document which can justify the need of such a person.

As mentioned in the requirement…make a document which shows requirement of an IT person in a hotel to innovate and facilitate Business operations smoothly for higher productivity. I have key concepts which hotel is planning to develop and implement with technology help.

dThese concepts are as below:

1) Contactless Check in – Helps in COVID-19 situation for Guest and Employee safety

2) Front desk and Housekeeping work collaboration – Synchronizes and updates Housekeeping work progress to front desk so that front desk can prepare and get ready to check in guest. Real time updates from Housekeeping about assignment completion which front desk can see and update to the computer. This application software can capture attendances as well.

3) Transferring Physical PBX to Cloud based Virtual PBX – Telephone system upgrade

4) Customer Feedback and Review management – Manage Guest review and satisfaction score. Create Webpage cum application which can request feedbacks and reviews.

You can start with Importance of Guest satisfaction in Hotel business. Why new technology is needed. How Business revenue can impact with Hotels having better IT system and management. Show importance of having in house IT person who can plan, design, develop and implement IT solutions and maintain the same.

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Basically using these document, I have to justify a position for Information technology person needed for a Hotel business. Some requirements in the form of concepts are mentioned above which you can elaborate.

Answer preview

The need for information technology in hotels is extremely necessary. Technology can be leveraged across all hotel departments to streamline operations, enhance guests, improve communication, and manage post-Covid 19 protocols. Here are various reasons where new technology is demanded in the hotel business.  First, the new technology will improve convenience.  According to Bilgihan, Okumus, & Kwun, (2011), the guest is more interested in convenience.  They prefer a check-in process to be quick and painless. A hotel should allow guests to make online check-in, which more convenient and easier for them.  New technology allows hotels to provide a technology-driven, seamless, and contactless experience to guests. It enables customers to make check-in via an online platform or go to digital kiosks where they can fill information about themselves without the help of staff.  New technology will, therefore, counter the need to queue or leave their room to order a meal. Hotel guests want a smooth and easy experience which can be made possible by new technology. Secondly, the new technology improves communication.  Technology is key for facilitating communication with the hotel.

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Information technology