Now that you have learned about systems and system transformation approaches, this week you will write a paper describing what you notice is going on in the human systems in which you participate, what are your responses (thoughts, feelings, actions) to those experiences?

Week 3 Readings and Resources

This week’s readings will help you to understand the concepts of the 5 Cs of organizational change as well as what leverage points can be identified to help systems transform.

Textbook Readings

• Designing the Customer-Centric Organization. J. Galbraith. Chapters 3 & 4 (pages 43-86)
• The Fifth Element. P. Senge. Chapters 4 & 5

PowerPoint Presentations

• 5 Cs
• Change Strategies

Article

• Leverage Points: Places to Intervene in a System (Links to an external site.): This article helps to explain what leverage points exist within a system (and therefore with an organization) with real-world examples that make it easier to understand the leverage points.

Video

• What’s So Hard About Organisational Change? (Links to an external site.)