Retailing Management
Compose a post that integrates a complete Bible scripture verse and transcends all aspects of the following question(s) comprehensively and collectively as a single post.
– 300-400 Words
– Supportive References
Post a message that presents your answers to the case questions for Case 28 Enterprise Rent-A-Car Focuses on its People.
Read: Levy and Weitz, Chapters 16
- Retailing Management, (Boston, MA: McGraw-Hill Irwin, 9th edition, 2014), Michael Levy and Barton Weitz, ISBN: 9780077512378
- APA 6th Edition Publication Manual of the American Psychological Association, (2009), American Psychological Association, ISBN 978-1-4338-0561-5. Available through http://www.apa.org/pubs/books/
4200066.aspx
Answer preview
Furthermore, I would want to work for Enterprise Company because of the following reasons. According to Levy and Weitz (2014), a company that prioritizes customer satisfaction boosts productivity and profitability but a time bomb of employee job satisfaction. Hence, I would work in such a system to influence change in terms of doing things decently and in order. Finally, the human resource strategy of Enterprise Company complements the quality of customer service delivered by its representative by ensuring managers meet the company’s average scores of customer satisfaction. Enterprise complements the quality of customer service by promoting managers that earn the required average. By doing this, it again articulates what 1 Corinthians 14:40 that things should be done decently to acquire productivity. Using the ESQI model was appropriate but failed to consider employee job satisfaction.
[324 Words]
Retailing Management
