Strategic communication case study

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Finish and submit your strategic communication case study. In addition to the sections covered in the three milestones, conclude your project by completing the Follow Up section as outlined in the Final Project Guidelines and Rubric document. Use the following headings, ensuring that every critical element listed is addressed under each heading:

  1. Introduction
  2. Internal Communication
  3. External Communication
  4. Follow Up

For additional details, please refer to the Final Project Guidelines and Rubric PDF document.

Requirements: 5 pages

Answer preview

The open letter alluded to in the previous section of the paper exposed some of the challenges employees were facing at the company. The anonymous senior-level employee started with an opening statement letting Lazaridis and Jim know that they were forced to write the letter because the company’s culture does not allow employees to voice their concerns and suggestions openly and freely without worrying about the career-limiting impacts of such a move. After the opening statement, the anonymous employee identified eight issues the company needs to address. These include focusing on end-user experience, recruiting senior software leaders, cutting projects to their basics, investing in developers, improving product marketing, employee accountability, treating customers and the press with humility, and engaging and interacting with employees. The anonymous employee concluded the letter by providing personal insights into the company’s state and day-to-day operations. According to the anonymous employee, the company needs to make RIM an enjoyable workplace, considering its workplace feels like a Soviet-era government workplace

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Strategic communication case study