Read the article How to Handle Difficult Conversations at Work(link: https://hbr.org/2015/01/how-
Requirements: 2 paragraphs
Formal communication entails the flow of official information through proper communications and channels. As this was a workplace conversation, a formal discussion would have been used in this setting and allows for precise and reliable communication, ensuring that the message is efficiently conveyed and the systematic information flow (Knight, 2015, January 9). This would have assured the working relationship is maintained, and the concerns of the firm and employees addressed.