Effective communication

Read the article How to Handle Difficult Conversations at Work(link: https://hbr.org/2015/01/how-to-handle-difficult-co…. In your small group, you will be assigned one of the two case studies at the end of the article.


Requirements: 2 paragraphs

Answer preview

Formal communication entails the flow of official information through proper communications and channels. As this was a workplace conversation, a formal discussion would have been used in this setting and allows for precise and reliable communication, ensuring that the message is efficiently conveyed and the systematic information flow (Knight, 2015, January 9). This would have assured the working relationship is maintained, and the concerns of the firm and employees addressed.

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Effective communication