- How can a shared service delivery model benefit the employees and management of an organization?
- What are some challenges of a shared service delivery model to the employees and management of an organization?
- How do changes in technology affect service delivery, effectiveness, and efficiency?
Provide examples from the module resource readings or from your own experience in the workplace to support your responses.
In response to your peers, provide feedback about their initial post and offer strategies for overcoming the challenges of a shared service delivery model and employee resistance to new self-service technology. Provide examples and supportive evidence.
To complete this assignment, review the Discussion Rubric document.
Requirements: 1 page
Hello, I agree with your sentiment that the shared service delivery model can reduce costs while improving customer service and overall satisfaction. It also streamlines HR processes reducing the number of employees who could do the same work hence decreasing overall operational costs. Shared service delivery creates transparency within the organization. As you said, customers services are delivered accurately and efficiently as HR services are automated. However, certain challenges come with the shared service delivery model, including a lack of clear objectives and a lack of qualified people for the task (Shishiwa & Ndyemalila, 2021). Also, the company must have a system that fits all business operations. While working in an international country, a company must comply with that company’s regulations. Technology is ever-changing, affecting how services are delivered