HCAD 660: Healthcare Institutional Organization and Management Discussion 12 Questions – Results Management
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Instructions: Please answer using your own words in a minimum of 350, maximum 500 words (2-3 paragraphs). PER QUESTION 5 in total. Referenced with two (3) peer-reviewed journal articles or qualified text publish within the past five years and follow APA Manual 7th editions scholarly writing guidelines. APA in-text Citation formatting is required. When writing replies, please provide your experiences, new ideas, add probing questions to engage readers and new literature on the topic to enhance the learning opportunity.
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Questions:
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12.1.Customers
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What is the connection between marketing strategies and patient engagement? Provide some strategies that have helped or hindered patient engagement. Provide an operational definition of “patient engagement” How is it defined?Measured?
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Who are the ‘customers’ of a hospital? Other health organizations (Internal and External)?
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12.2. These Things Happen (See attached readings for Case)
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Instructions: Review the case of Paradise Hills Medical Center, below. The CEO has asked you for a recommendation.What will you tell him?
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12.3. Assessing Outcomes
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Based on your readings, discuss what have you learned about high performance and balanced scorecard/competing forces? Are measures missing? What measures are superior? (As always, be sure to draw from and cite relevant reference materials)
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Based on your readings, what have you learned about high performance and balanced scorecard/competing forces? Are measures missing?What measures are superior?
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What is your root cause analysis of what makes an organization high performing?
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What is your new idea for making the process better?
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12.4. Defining Quality
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Define what quality healthcare means from the perspective of one or more of these groups:
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12.5. Assessing Outcomes
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Who are the inspiring leaders from healthcare and what makes them inspirational? Be sure to first offer a brief framework, based on relevant reference materials, that explore the concepts related to motivation, inspiration, and leadership.
Requirements: minimum of 350, maximum 500 words (2-3 paragraphs). PER QUESTION 5 in total. | .doc file
- Providers
- Patients & Family
- Payers
- Public Health
- Political Players
- Policy/Advocacy
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Attached are the readings you can also use others materials that you deem appropriate. Please make sure you 3 use in-text citations per question. Please put the 3 references at the end of each question.
Answer preview
One of the metrics being used is the Consumer Assessment of Healthcare Processes and Services (CAHPS) surveys (Graffigna et al., 2016). Health care providers are using this metric to establish patient satisfaction levels with regard to the services they receive at their facilities. Some are even incorporating social media as a tool to obtain patient feedback concerning their experiences in hospitals (Graffigna et al., 2016). In order to ensure patients are more involved in the care they receive, many health care organizations are providing them with access to numerous medical resources and sources of health information. Considering their lack of medical backgrounds, most patients will barely know anything about the ailment plaguing them and how to manage or treat it. To take part in formulating their treatment plans, patients need to know about such things.
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Healthcare Institutional Organization and Management