Marjorie Benton

HR Training and Development

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Training Plan Preparation Choose one of the challenges below (or one of your own) as the focus of an HR training or development plan for a department in a health care organization.

Possible challenges:

  • Teamwork is lacking in some functional units. Many employees are operating as individuals in areas where teamwork is essential. Poor or inadequate goals and objective setting seems to be a key issue.
  • There is a lack of preparation and orientation for newly hired employees. Many are not prepared for their job within the organization because of inadequate job-related training on company policies or procedures.
  • Employees appear to be wasting time and working inefficiently. Time management seems to be a problem for many.
  • Burnout is a very significant issue in the organization, especially among nursing staff. Supervisors are struggling to deal with the issue.
  • Or choose and define a comparable challenge of your own.

Use the Capella University Library and professional or academic resources on the Internet to research training and development strategies for addressing human resource needs.

DELIVERABLE

Prepare a training and development plan for your chosen challenge that would be appropriate to present for executive approval. Include the following:

ADDITIONAL REQUIREMENTS

  • APA formatting: Resources and citations are formatted according to APA style and formatting standards.
  • Number of resources: Include a minimum of three resources.
  • Page length: 5–7 pages, not including the budget table or worksheet.
  • Font and font size: Times New Roman, 12 point.

RESOURCES

Answer preview

The types of employees vary according to their employment. There are full-time, parttime, casual, shift workers, fixed terms, apprentices, and daily hires. Teamwork training targets employees who will work for the organization for more than one year and also work in critical departments. The employee types that are prioritized for the training are fulltime, apprentices, and fixed-term employees. Fulltime employees serve under permanent and pensionable terms and, therefore, assets to the organization. Training full-time employees are essential since they will serve in the organization for a lengthy time. Increased productivity of the employee is vital for the success of the company. Hence, the organization’s need, which can be achieved through training the staff on teamwork strategies. Apprentices are the employees who are still learning and might be absorbed as permanent employees by the organization. Apprentices are potential employees, and training them on teamwork improves their productivity, which will ultimately benefit the organization.

[1668 Words]

HR Training and Development

Marjorie Benton

Organizational characteristics of the facility

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Note: indicate the question before the answer

Read Chapter 5

1. Describe the organizational characteristics of the facility in which you currently have a clinical assignment. Include the following:

a. Type of organization

b. Overall climate of the facility

c. How the organization is structured

d. Formal and informal goals and processes of the organization

2. Why is the work climate of an organization important to nurse leaders and managers?

3. What are the ways in which a nurse can enhance his or her expertise?

4. Explain “shared governance,” and describe how it can affect the power structure of a health-care organization.

5. Why is it important for staff nurses to understand the culture and real goals of the organization in which they work?

1. Describe your ideal organization. Explain each feature and why you think it is important.

2. Interview one of the staff nurses on your unit. Find out what practices within the organization help to empower the nurses. Compare this list of practices with those discussed in the textbook.

3. Recall the last time you walked into a hospital, clinic, or physician’s office for the first time. What was your first impression? Did you feel comfortable and welcome? Why or why not? If you could change the first impression this facility makes, what would you do?

4-What changes could be made at a very low cost? What changes would be expensive?Finally, discuss why it is important for a health-care facility to make a good first impression

Answer preview

The work climate of an organization is among the major factors that determine the performance of any organization. The organizational work climate is important to nursing managers and leaders because it influences their behaviors and attitudes both positively and negatively. In positive ways, organizational work climate influences nurse leaders’ and managers’ productivity, motivation, and satisfaction. In negative ways, it influences turnover and absenteeism. Organizational work climate is a moderating variable between productivity and job satisfaction, which applies even to nurse leaders and managers (Weiss, Tappen, & Grimley, 2019).  In the nursing field, the management style and organizational work climate have been associated with causing nurses to feel demotivated, disempowered, unable to meet the expected goals. It can also empower nursing staff at all levels of the organization.

[1803 Words]

Organizational characteristics of the facility

Marjorie Benton

Communication in Strategic Planning

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Health & Medical Question

Explore the functions of communication in the strategic and program planning processes for a health care organization. Consider the topics discussed thus far and clearly integrate at least five key concepts related to an effective and efficient strategic plan for organizational communication dissemination. Identify three challenges with organization-wide strategic plan communication dissemination and recommend communication strategies to ameliorate these challenges. Your paper must be three to five double-spaced pages (excluding title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center. Utilize a minimum of two scholarly sources that were published within the last five years. One source must be obtained from the Ashford University Library. All sources must be documented in APA style as outlined in the Ashford Writing Center.

Requirements: three to five pages

Answer preview

Worth noting, a key concept related to an effective and efficient strategic plan is the organization’s vision and mission statement. Communicating about the two elements enables the stakeholders to stay in line with the current vision and mission and think through the steps to ensure they achieve the intended outcomes. Another key concept is the crafting of core values based on the culture that already exists. As Kelvin-Iloafu (2016) illustrates, communicating these values solidifies them in the employees’ mindsets, motivating them to uphold and practice them in their day-to-day activities. An analysis of the strengths, weaknesses, opportunities, and threats is a crucial component that requires leaders to communicate the company’s current situation in the internal and external environment. Hence, the communication dissemination creates a selling point opportunity for the leaders to inform employees of the importance of establishing a changing landscape.

[969 Words]

Communication in Strategic Planning

Marjorie Benton

Health Organizations

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Assessment Description

Explain how recognition of racism, power imbalances, entrenched majority culture biases, and the need for self-reflexivity can impact the treatment that a patient receives in a health care organization. Discuss whether specific programs to address these issues should be developed or if programs should attempt to treat all entities as if these differences did not exist. Provide a supporting reference for your response.

Health Organizations: Theory, Behavior, and Development

Johnson, J. A., & Rossow, C. C. (2019). Health organizations: Theory, behavior, and development (2nd ed.). Burlington, MA: Jones and Bartlett Learning. ISBN-13: 9781284109825

Requirements: 200 words

Answer preview

Understanding the various elements of populations is essential in working with these groups and creating relations that ensure healthcare needs are met. Without understanding and recognizing racism and power inequalities, it makes room for unconscious and concise biases and prejudice that affect the patient-nurse relationship when providing care. The healthcare provider should create an environment where the patient is involved in their care. This ensures patients receive patient-centered care that meets their unique needs (Johnson and Rossow, 2019). In order to engage in self-reflection, one needs to be willing to admit that they may have flaws that impact their perceptions of given groups. This way, the provider can work on gaining more information, ensuring that they can effectively interact with patients from different backgrounds. In order to address these issues, specific programs should be developed, which may include training and educational programs on cultural awareness.

[317 Words]

Health care organizations

Marjorie Benton

Operational aspects of a health care organization.

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Assessment Description

The purpose of this assignment is to examine operational aspects of a health care organization.

For this assignment, you are required to interview a senior executive of a health care organization. Ask the following questions in the interview, in addition to two original questions of your own:

  1. What type of health care organization are you affiliated with? What is your position within the health care organization? Describe your role and scope of responsibilities.
  2. Describe the relationship between your health care organization’s vision, mission, goals, and strategic plan.
  3. Tell me about a time your organization’s operational performance positively or negatively affected its ability to deliver services and achieve performance goals.
  4. Describe the process you take to deliver a particular type of service offered by your health care organization.
  5. Describe one aspect of your business operations.

Submit a short 200-250-word reflection on your interview experience along with your 7 interview questions and the interviewee’s responses. Your reflection should include the following:

  1. Your reaction to the interviewee’s response to each question. Did you agree or disagree and why?
  2. Additional questions you have based upon the interviewee’s response.

Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

Requirements: 200-250-word

Answer preview

One aspect of the business operations described by the interviewee was telemedicine. The senior vice president mentioned the importance of this operation in enabling patients to control their prescriptions; this service was offered to patients in rural regions. I agree with the response since it would help tackle competitions by expanding the client base. It is challenging for most hospitals to provide care to different regions, but telemedicine is a viable solution (Craig and Petterson, 2015).

My general perception of the senior vice president is that he is fully aware of the roles and responsibilities of this position. Also, he focused on strategies that would expand the operation and profitability of the facility. Based on the interviewee’s response,

I would pose additional questions such as how they cut costs? How is employee staff turnover managed? Describe other strategies to manage competition?

[495 Words]

Operational aspects of a health care organization.

Marjorie Benton

Organizational leaders

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Create a presentation (maximum of 20 slides with detailed speaker notes) for senior leadership in which four organizational leaders analyze the impact of a health care organization\’s new safety and quality dashboard. Include an analysis of what the new metrics mean and how they will inform departmental activities for the next quarter.

 

 

\”Being in a position of leadership is the most important job of any health professional anywhere along the continuum of care\” (Ledlow & Coppola, 2013, p. 3). Leaders and ultimately the boards of directors of health care organizations are accountable for the safety of those they serve.\” National quality organizations and regulatory bodies … are growing in their emphasis on leadership accountabilities for safe, reliable care as well as excellence in the experience of care\” (Youngberg, 2013, p. 39).

With this emphasis on leadership accountability for the delivery of safe, high-quality health care services, health care leaders need to be able to drill down on what exactly safety and quality mean in the health care environment. Likewise, they also need to be able to design measures that help to ensure their organizations are able to deliver those kinds of outcomes. Read Measurement Perspectives [PDF] to examine key elements related to this issue.

In this final course assessment, you will have a unique opportunity to examine a health care organization\’s safety and quality dashboard from the perspective of four organizational leaders. You will explore each leader\’s specific interests regarding patient safety and quality. In particular, you will have the opportunity to perform a more in-depth analysis of the dashboard, the type of analysis a quality director might perform to further the organization\’s safety and quality objectives.

References

Ledlow, G. R., & Coppola, M. N. (2013). Leadership for health professionals (2nd ed.). Burlington, MA: Jones & Bartlett Learning.

Youngberg, B. J. (2013). Patient safety handbook (2nd ed.). Burlington, MA: Jones & Bartlett Learning.

Demonstration of Proficiency

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

  • Competency 1: Analyze the quality and performance improvement activities within the health care organization.
    • Recommend evidence-based actions to improve a selected measure on a health care organization\’s safety and quality dashboard.
  • Competency 2: Explain the risk management function in the health care organization.
    • Analyze areas of a safety and quality dashboard of concern to a risk manager.
  • Competency 3: Analyze the importance of patient safety in health care.
    • Describe how a health care organization chooses the metrics to include in its safety and quality dashboard.
    • Analyze areas of a safety and quality dashboard of concern to a patient safety officer.
  • Competency 4: Apply leadership strategies to quality improvement in a health care organization.
    • Assess senior leadership\’s role in setting a health care organization\’s strategic safety and quality objectives.
  • Competency 5: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
    • Create a clear, organized, persuasive, and generally error-free presentation on a leadership team\’s assessment of an organization\’s safety and quality dashboard that is reflective of professional communication in the health care field.
    • Provide citations and title and reference pages that conform to APA style and format.

Preparation

To help prepare for successfully completing this assessment:

Instructions

Your organization has just updated its safety and quality dashboard. Please review the Vila Health Mercy Hospital Safety and Quality Dashboard [PDF]. Note: You do not need to create a dashboard for this assessment. You are simply being asked to work with the one provided.

The CEO has asked each of the organizational leaders below to prepare a joint PowerPoint presentation. In it, they are to prepare a set of slides outlining their analysis of how the new numbers will inform their particular activities for the next quarter. The organizational leaders include:

  • The quality director.
  • The patient safety officer.
  • The risk manager.
  • Senior leadership.

Because of the quality director\’s critical role in implementing the organization\’s safety and quality strategic objectives, this individual will open the presentation and provide additional background about how the new dashboard was developed. This individual will also close the presentation. Use the following outline to organize your presentation. Be sure to include the introduction and conclusion and address all the questions listed under these headings. Also be sure to address each role and the corresponding questions.

Introduction (3–4 slides)

  • What is a safety and quality dashboard?
  • What role do safety and quality dashboards play in helping health care organizations drive their strategic safety and quality objectives?
  • How do health care organization determine what they want to measure? Be sure to consider:
    • Pressures from regulators, payors, and the industry.
    • Self-identified improvement areas. For example, one organization\’s safety and quality dashboard may highlight patient falls because its rate of falls is higher than the national average. This may also have resulted in increased costs to the organization.
  • What CQI tools did the organization use to obtain, measure, and report data?
  • What was the quality improvement team’s role in addressing the reported measures?

Quality Director (2–3 slides)

  • Which metric on the dashboard would draw the quality director\’s attention the most?
  • What does this dashboard metric mean and why is it important?
  • What three recommendations to leadership would help to address this metric?
  • What (if any) quality models could be used to increase the quality of patient care and outcomes for this metric? Consider PDCA, Six Sigma, Lean, Hoshin Kanri planning, et cetera.

Patient Safety Officer (2–3 slides)

  • Which metric on the dashboard would draw the patient safety officer\’s attention the most?
  • What does this dashboard metric mean and why is it important?
  • What role does the patient safety officer play in improving this metric?

Risk Manager (2–3 slides)

  • Which metric on the dashboard would draw the risk manager\’s attention the most?
  • What does this dashboard metric mean and why is it important?
  • What role does the risk manager play in improving this metric?

Senior Leader (1 slide)

  • What is the role of senior leadership (for example, CEO, COO, president, senior VP) in driving safety and quality improvement initiatives?
  • What next steps might senior leadership take given the dashboard findings and the quality director\’s three improvement recommendations?

Conclusion (2–3 slides)

  • Which regulatory agency(ies) may be concerned about the findings in this dashboard?
  • Why would regulators be concerned about these findings?
  • Why are safety and quality dashboards important for monitoring key metrics in health care organizations?

Your slides need to be concise and offer main ideas in bulleted format. Use the speaker notes to expand upon your findings as if they were the transcript of your presentation for the leadership team.

In the health care environment, it is unlikely for a presentation and speaker notes to be in APA style. Do make sure they are concise, organized, clear, and free of errors in grammar, punctuation, and spelling. Do make sure they address all the required headings and all of the questions under each heading.

Your senior leaders will want to know the sources of your information. Be sure to cite your sources in APA style in your speaker notes.

Additional Requirements

  • Presentation length: Your presentation should be a maximum of 20 slides, including title and reference slides. Format your title and reference slides according to APA format.
  • Speaker notes: Be sure to include these with your slides. They provide an opportunity for you to expand on the information you are highlighting in your slides.
  • Number of references: Cite a minimum of two references.
  • Scoring Guide: Please read the scoring guide for this assessment so you understand how your faculty member is going to evaluate your work.

Answer preview

  • The importance of safety and quality dashboards for monitoring key metrics is to improve healthcare safety
  • Anther significance is to promote quality of care
  • Also the dashboards aim to increase patient satisfaction
  • This is crucial for setting a good public image and reputation

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